Website Terms & Conditions
Terms and Conditions
Privacy Policy and Information
Chris Cardia Naturopathy provides goods and services to its clients ("Clients"). By making a purchase, you agree to adhere to these Terms and Conditions.
The content on this website, including product details and pricing, is for general information and use only and may change without notice.
We may update these terms and conditions periodically. The revised terms will apply to the use of this website and any products, services, or information available through it from the date of publication. It is your responsibility to check this page regularly to stay informed of the current version.
Code of Conduct
Chris Cardia, the naturopath at Chris Cardia Naturopathy, complies with the Code of Conduct for health practitioners not regulated by the Australian Health Practitioners’ Regulation (AHPRA).
Payment Terms
When purchasing services or products from Chris Cardia Naturopathy, certain payment and billing data will be collected by our third-party partners. This may include your name, credit card number, security code, expiration date, billing address, and postcode.
Payment must be made at checkout via credit card. Any price changes for goods will be communicated to you. Chris Cardia Naturopathy reserves the right to apply freight charges or delivery fees, which will be advised in advance. Title and property in all goods remain with Chris Cardia Naturopathy until full payment is received.
All transactions are processed in Australian Dollars (AUD) and include Goods and Services Tax (GST) of 10% unless otherwise specified. Prices displayed on the website may change without notice, including promotional, discount, or higher prices. The valid price at any time is that published on the website at the time of purchase. Prices on the website may differ from those published elsewhere.
Credit card payments will incur a Merchant Service Fee (MSF) of 2.4% for Visa or MasterCard and 3.4% for American Express. PayPal payments will incur a MSF of 2.4%. Chris Cardia Naturopathy reserves the right to change the MSF with notice.
Shipping
Chris Cardia Naturopathy use online prescription services called Vital.ly or Ariya, which provides access to a wide range of prescription-only products, including herbs, nutritional supplements, and medicinal foods. This variety allows me to create a treatment plan specifically tailored to your needs, rather than being restricted to the stock on hand.
After our consultation, you will receive an email from Vital.ly with a link to your personal account. In this account, you will find your prescription, detailing the products I've recommended and their costs. You can review and purchase the prescribed products at your convenience.
Vital.ly will deliver your order to the provided address within a few business days, depending on the shipping option you choose. Orders shipped to incorrect addresses or to a different address than the one previously provided by the client will not be reshipped or refunded.
For more questions and information about orders and shipping details, please contact us at hello@chriscardianaturopathy.com
Disclaimer
The statements on this website have not been evaluated by the TGA (Australian Therapeutic Goods Administration). The products sold are not intended to diagnose, treat, cure, or prevent any disease. The information provided on this website or by Chris Cardia Naturopathy is not a substitute for a face-to-face consultation with your doctor or healthcare provider and should not be construed as personalized medical advice. This information is provided for educational purposes only.
Chris Cardia Naturopathy does not claim to be a medical professional. None of its products claim or intend to treat, diagnose, prevent, or cure any disease. Chris Cardia Naturopathy is not liable for any unintended effects related to the use of its products. Please consult with your trusted healthcare professional before using herbal supplements.
Chris Cardia Naturopathy will not be liable for how you use the goods provided. To the extent permitted by law, you expressly exclude Chris Cardia Naturopathy from any liability for consequential loss or damage incurred in connection with the provision or use of the goods. This does not affect liability that cannot be excluded or limited by law.
All online content on this website, www.chriscardianaturopathy.com, is provided for informational purposes only and should not replace the advice and knowledge of a healthcare professional.
Service Policies
Booking Policies
Bookings for holistic wellness consultations can be made by phone or online via the bookings page. A confirmation email/appointment reminder will be sent within 24 hours of the scheduled appointment. Upon booking, payment is required, and certain payment and billing data will be collected by our third-party partners.
By booking, you consent to the Chris Cardia Naturopathy booking policy.
Payment and Booking
All consultation fees must be paid upfront at the time of booking, or as stated by Chris Cardia Naturopathy.
Non-Refundable
Consultation fees are 100% non-refundable under any circumstances.
Appointment Changes
Clients may reschedule their consultation once within a 6-week period from the original booking date.
Rescheduling Procedure
To reschedule, clients must notify Chris Cardia Naturopathy at least two days prior (48 hours) to the originally scheduled consultation date. Notifications must be made through email.
Rescheduled Consultation Date
The rescheduled consultation must take place within the 6-week period from the original booking date. Failure to do so will result in the forfeiture of the consultation fee.
Forfeiture
If a client fails to attend the rescheduled consultation or does not adhere to the rescheduling terms, the initial consultation fee will be forfeited, and no refunds will be issued.
Cancellation
In the event of a cancellation (as opposed to rescheduling), the initial consultation fee is not refundable.
Client Intake Forms
New clients must complete the Initial Client Intake form for naturopath consultations 48 hours prior to the scheduled appointment. Client intake forms will be emailed at the time of booking. If the form is not completed before the appointment, it will need to be completed during the consultation at the client’s expense. No extra time will be allocated for completing the form during the consultation, and full consultation fees will be charged.
Pricing Policy
Service prices may change at any time. Discounted consultations are available at the lower price only during the specified time of sale.
Consultation Etiquette
Please respect our staff, facilities, and processes. Return required Initial Client Intake forms 48 hours before your appointment and log in to the TeleHealth call 5 minutes before your appointment time. This ensures your consultation runs for the full allocated time, as additional time will not be offered to late arrivals, and 100% of the service fee will be charged.
Behaviour
Chris Cardia Naturopathy will not tolerate any form of aggressive or inappropriate behaviour, comments, or gestures. The practitioner has the discretion to end the consultation immediately, and the client will incur 100% of the fee.
Exceptions
Chris Cardia Naturopathy reserves the right to make exceptions to these terms and conditions on a case-by-case basis at its sole discretion.
Notification of Changes
Any changes to these terms and conditions will be communicated to clients in writing or through the contact information provided at the time of booking.
By booking a consultation with Chris Cardia Naturopathy, you agree to these terms and conditions. Please review them carefully before proceeding with your booking.
For questions or clarifications regarding these terms and conditions, please contact us at hello@chriscardianaturopathy.com.
Intellectual Property
All content on this website, unless credited or stated otherwise, has been created by Chris Cardia Naturopathy. Please respect our business rights and avoid copying any content found on this website.